tag:blogger.com,1999:blog-7292454.post113539067983388521..comments2023-09-22T08:07:40.068-04:00Comments on Beyond Boxscores: Odds And EndsUnknownnoreply@blogger.comBlogger3125tag:blogger.com,1999:blog-7292454.post-1135926378830078782005-12-30T02:06:00.000-05:002005-12-30T02:06:00.000-05:00Losing White's bat will hurt the Tigers even when ...Losing White's bat will hurt the Tigers even when they aren't playing the Twins. I know he's old and hurt and will spend time on the DL again next year but he was one of their most productive hitters last year. I'm not really upset about him leaving because I see 2006 as another re-building year but the production won't be that easy to replace.Lee Panashttps://www.blogger.com/profile/17148118898954670307noreply@blogger.comtag:blogger.com,1999:blog-7292454.post-1135813735001078972005-12-28T18:48:00.000-05:002005-12-28T18:48:00.000-05:00I could not agree more, Ian. I've spent a fair am...I could not agree more, Ian. I've spent a fair amount of time on the other side of the counter and it isn't pretty.<BR/><BR/>I guess I was taking aim more directly at the employers marketing of customer service than the employees display of it.<BR/><BR/>The current trend seems to be forget quality, quantity or price of our product(s), we treat you better than the guy down the street. <BR/><BR/>This line of silliness usually comes from companies not willing to invest in their product(s). It's much cheaper to sell service than product.<BR/><BR/>Perhaps, I should have lamented the loss of common courtesy that is the heart of the problem. That, however, is a really big post and probably far too deep for my simple mind.Brianhttps://www.blogger.com/profile/13588681524135263038noreply@blogger.comtag:blogger.com,1999:blog-7292454.post-1135801977259655302005-12-28T15:32:00.000-05:002005-12-28T15:32:00.000-05:00I'm probably picking the strangest point to zero i...I'm probably picking the strangest point to zero in on, Brian, but as someone who used to work in retail, your comment about customer service piqued my interest. <BR/><BR/>I agree that customer service is probably as bad as it's ever been. So much so that whenever any establishment demonstrates the slightest of courtesy, I'm likely more impressed than I should be. <BR/><BR/>However, I wonder if it's a chicken-vs-egg argument? Because I think some people treat workers worse than they ever have. I saw quite a few examples of that this Christmas shopping season, which reminded me of some of the encounters I had while working retail. Some customers have entirely unreasonable expectations and feel they can treat anyone with a nametag or uniform like shit because "they're the customer." They say things to employees that they would never say to a stranger in public. They'd get smacked in the face. <BR/><BR/>But since a job and future business is at stake, the worker bites his or her tongue, and the customer is empowered by that lack of retribution. <BR/><BR/>Granted, such people are probably the exception, rather than the norm, but I think they end up ruining it for everyone else.Ian C.https://www.blogger.com/profile/01249763037058741373noreply@blogger.com